Answers to frequently asked questions are right here. If our list of common questions does not have the information you are looking for please feel free to fill out the form at the bottom of the page or contact our offices directly

Appointment times vary depending on the type of appointment you are coming in for. Below is a general a guideline to help you plan out your visit:

  • Psych-Eval, First appointment – 60 mins
  • Follow ups – 20 mins
  • Therapy – 60 mins

To request a refill, adjustment, or new medication please dial (630) 270-7717 and press 2 to leave a message. Please always be sure to call before your medication runs out as request can take up to 72-hours to complete. Certain new medications may require routine follow up appointments to ensure continued efficacy and all controlled substances require a visit every three months.

Please bring a photo ID, a list of all medications you are currently taking and your insurance card or copy of your card. If your insurance requires a co-pay/deductible, please be prepared to pay that at the time of your visit. In addition, it is helpful to write down a list of questions for your provider so that we can ensure that we answer all of your questions in the therapy room.

Spectrum Behavioral Health accepts most major health plans and networks.  Before enrolling in a new insurance plan, we recommend that you verify that your doctor is in network to ensure that your office visits are covered by your insurance. Many insurances will list their covered providers on their website. Please bring a copy of your insurance card to each visit. 

  • Cigna 
  • Aetna
  • Medicare

Varies by provider

Please call the appropriate office location as soon as you realize you will not be able to keep your appointment. We prefer all cancellations be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen. If you cancel the day of your appointment there is a $50 cancellation fee.

Our registration staff will ask you to fill out registration and health history forms. We ask that new patients arrive 30 mins before scheduled appointment time to complete your paperwork. These forms may be accessed on our website under patient center. New patient visits are schedule for one hour. 

If you need paperwork to be completed please speak to the front desk. Due to the many requests and time it takes to accurately fill out paperwork your forms may take up to 7 business days to be completed. Additionally, some paperwork might require an appointment with your doctor. All paperwork that needs to be completed by a physician has a service fee. 


Yes, we make every effort to provide competitive prices for our self pay patients. To find out more information about our service rates please call one of our office locations to speak with a receptionist.

Telemedicine services allow you to see select doctors and therapists via a secure video on your phone or computer for your appointment. Telemedicine visits are a great alternative that allow you to visit with your provider without ever leaving the comfort of your home! This service is offered to established patients. Most insurance plans cover the video appointment.

Yes, we make every effort to ensure your privacy and confidentiality in all facets of serving you by following HIPAA regulations. HIPAA stands for Health Insurance Portability and Accountability Act of 1996. It’s a set of national standards for protecting patients’ health coverage and health care information.

No, we see patients via scheduled appointments only.

Send Us your Questions

We are available to answer general questions or concerns you may have. Please leave a detailed message and someone from Spectrum Behavioral Health will contact you back. This contact form should not be used for emergencies or to send private medical information.